PERSONAL DATA PROTECTION NOTICE
PTTI GROUP SDN. BHD.
Effective Date: 8 June 2025
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1. INTRODUCTION
PTTI Group Sdn. Bhd. ("PTTI", "the Company", "we", "us" or "our") is committed to protecting the privacy, confidentiality and security of your personal data.
This Personal Data Protection Notice ("Notice") explains how we collect, use, process, store, disclose, retain and dispose of your personal data in accordance with the Personal Data Protection Act 2010 (PDPA), as amended, and other applicable laws and regulations in Malaysia.
2. COLLECTION OF PERSONAL DATA
We may collect and process personal data necessary to provide our products, educational programmes and services. Such personal data may include, but is not limited to:
• Full name;
• Residential or correspondence address;
• Email address;
• Contact number;
• Identification number, where necessary;
• Student registration and enrolment details;
• Academic performance, attendance and learning records; and
• Parent or legal guardian information, where applicable.
We will collect only personal data that is reasonably necessary for the relevant purposes.
3. SOURCES OF PERSONAL DATA
We may obtain your personal data through the following channels:
1. Registration forms submitted through our official website at www.ptti.my.
2. Purchase or registration forms submitted through OnPay.
3. Social media platforms, including TikTok, Instagram and Facebook.
4. Third-party registration platforms, including Typeform, Google Forms and Tally.so.
5. Direct communications with PTTI personnel through authorised channels.
4. PURPOSES OF COLLECTION AND PROCESSING
We collect, use and process your personal data for the following purposes:
1. To process applications, registrations, enrolments, purchases and payments for our products, programmes and services.
2. To deliver educational materials, products and other purchased items to your designated address.
3. To provide customer support, respond to enquiries, manage complaints and improve service quality.
4. To administer educational programmes, including monitoring student attendance, academic progress, assessments and learning records.
5. To communicate important information relating to registered programmes, classes, schedules, services and purchases.
6. To send promotional materials, marketing communications and updates about PTTI’s programmes, seminars, products and services, where you have provided the necessary consent.
7. To maintain operational and administrative records and fulfil applicable legal or regulatory obligations.
5. PROCESSING AND STORAGE OF PERSONAL DATA
We implement reasonable administrative, technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Your personal data will be processed, stored and retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
Cross-border data processing and transfers: [Insert a verified statement explaining whether personal data is transferred, stored or accessed outside Malaysia, including through third-party technology providers.]
6. DISCLOSURE OF PERSONAL DATA
We may disclose your personal data, where necessary and permitted by applicable laws, to the following parties:
1. Authorised PTTI employees, management personnel and teaching staff.
2. Appointed courier and logistics service providers for the delivery of purchased products.
3. Authorised technology service providers, payment platforms and system administrators supporting our operations.
4. Professional advisers, auditors, consultants and other authorised service providers, where necessary.
5. Government authorities, regulatory bodies and law enforcement agencies, where required or permitted by law.
Any disclosure shall be limited to what is reasonably necessary for the intended purpose and subject to applicable data protection requirements.
7. YOUR RIGHTS
Subject to applicable laws, you may request to:
• Access your personal data held by PTTI.
• Correct or update inaccurate or incomplete personal data.
• Withdraw consent to the processing of your personal data, where applicable.
• Request that we cease processing your personal data for direct marketing purposes.
• Exercise other applicable rights under the PDPA, including data portability where relevant.
8. CHANGES TO THIS NOTICE
PTTI reserves the right to amend or update this Notice to reflect changes in our business practices, operational requirements or applicable laws.
Any revised Notice will be made available through our official website or other appropriate communication channels.
9. CONTACT INFORMATION
PTTI Group Sdn. Bhd.
Website: www.ptti.my
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PERSONAL DATA PROTECTION (PDPA) CONSENT
By submitting this form, I acknowledge that I have read and understood PTTI Group Sdn. Bhd.’s Personal Data Protection Notice.
I consent to the collection, use, storage, disclosure and processing of my personal data for programme registration, educational services, customer support, payment processing and other purposes described in the Personal Data Protection Notice, in accordance with the Personal Data Protection Act 2010 (PDPA), as amended.
I understand that my personal data may be disclosed to authorised third parties where necessary to fulfil these purposes, subject to applicable laws and data protection requirements.
Where I am providing personal data on behalf of a minor, I confirm that I am the minor’s parent or legal guardian, or am otherwise legally authorised to provide such data.
OPTIONAL MARKETING CONSENT
I agree to receive promotional communications, programme announcements, special offers and marketing updates from PTTI Group Sdn. Bhd. through email, telephone, WhatsApp, SMS or other authorised communication channels.
I understand that I may withdraw my marketing consent at any time through the communication channels provided by PTTI.
TERMS AND CONDITIONS
By submitting this form, I confirm that I have read, understood and agreed to the following Terms and Conditions established by PTTI Group Sdn. Bhd.:
1. ACCURACY OF INFORMATION
I confirm that all information provided is true, accurate, complete and up to date. I accept responsibility for any inaccuracies, misrepresentations or omissions in the information submitted.
2. PAYMENT AND REFUND POLICY
All payments made for PTTI’s products, programmes and services are non-refundable and non-exchangeable, except where otherwise expressly stated in the applicable refund policy or required by law.
Any refund request shall be reviewed and processed in accordance with PTTI’s applicable refund policy and relevant legal requirements.
3. AMENDMENTS TO TERMS AND CONDITIONS
PTTI Group Sdn. Bhd. reserves the right to revise, amend or update these Terms and Conditions from time to time.
Any amendments will be communicated through appropriate channels or published on PTTI’s official website. Changes affecting existing purchases or registrations shall be subject to applicable laws and contractual obligations.
4. ACKNOWLEDGEMENT AND ACCEPTANCE
By proceeding with the registration or purchase, I acknowledge that I have read, understood and agreed to these Terms and Conditions.
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Refund Policy
All refund requests will be reviewed by the Accounts, Finance, and Management departments of PTTI GROUP SDN. BHD. (“the Company”).
Refund requests must be submitted at least fourteen (14) calendar days before the scheduled class commencement date. Refunds apply to tuition fees only. These conditions do not restrict any refund rights available under applicable Malaysian law.
The internal review will be completed within five (5) working days after all required supporting documents have been received. This review period forms part of, and does not extend, the fourteen (14) calendar-day refund timeframe stated below. Applicants will be notified promptly if additional information is required.
Any refund payable will be transferred directly to the customer’s verified bank account as specified in the refund application form. Payment will be completed within fourteen (14) calendar days from receipt of the cancellation notice or refund request, subject to any earlier deadline required by applicable law.
Refund eligibility and the amount payable will be determined in accordance with the applicable product terms and Malaysian law. Where a refund is not legally required, management may consider the reasons and supporting evidence provided when deciding whether to grant a discretionary refund.
The outcome will be communicated to the applicant via WhatsApp and email. The notification will include the decision and reasons, the refund calculation breakdown where applicable, payment arrangements, and available options for seeking a review or escalating a complaint.
Applicants must ensure that all information, supporting documents, and bank account details provided are accurate, complete, and truthful to assist timely processing.
Nothing in this policy excludes or restricts any consumer rights or remedies available under applicable Malaysian law.
LINK BORANG REFUND PTTI
